WE ARE RELIABLE MEDICARE

MEET THE TEAM

 

HELEN HE
CEO & FOUNDER helen@reliablemedicare.com

I have more than 13 years of business experience and over 7 years in the aesthetic industry, running my own business.

It is my highest priority to use the background and knowledge I have, to provide a competent professional service to our customers. I also work directly with our supply partners and logistics division, ensuring Reliable Medicare continues to be a driving force in the aesthetics industry.

Customer Service

Whether it is the first time you have ordered from us or if you are a loyal and returning customer, our dedicated customer service team is on hand to help. Customers are our no. 1 priority, and we will always go the extra mile to ensure customer satisfaction.

With 3 - 18 years of experience between us, we can help you with any queries regarding the products, product recommendations, help you checkout, assist with any problems you encounter and much more. Any problems, please contact us on live chat, WhatsApp or the above email and we will do our best to provide the best solution for you.

 

Finance

Our finance team are on hand for all your finance and tax queries. Our team has experts with 3 - 25 years of experience to help the company and our customers.

On top of keeping our books in line, we can answer all your queries regarding claiming back tax, VAT and much more. If you require any assistance regarding finances or tax, please don’t hesitate to get in touch and we will help with any queries that you have.

IT

Your privacy and cyber safety is our top priority. Our IT team has expertise in all areas with 1 - 15 years’ experience. We work to ensure customers have the best experience on our website, as well as ensuring all data is secure and protected from potential hackers.

We are constantly updating and working on our sites, keeping up to date all the time with the latest technology. Any technical issues you may have, we are on hand to help.

 

Purchasing

Our purchasing team works hard to source the best products for our customers. We partner with manufacturers and distributors from all over the EU to ensure all the products we stock are 100% genuine and of the best quality.

This way we can also source products with competitive pricing and be able to pass good prices onto our customers. If you have anything in mind you would like to purchase but we don’t stock, please let us know and we will try and source these for you.

Warehouse

If you order before 5pm GMT Monday-Friday, our devoted warehouse team will ensure your orders are despatched the same day.

We work tirelessly to ensure our shelves are fully stocked, and can efficiently process orders with a quick turnaround time to get orders out to our customers in a timely manner. We use a two-point check system and CCTV to make sure our customers receive the correct items that they have ordered.